Shipping policy

1. Introduction

At Level Up Depot ("we," "us," or "our"), we strive to provide a transparent and reliable shipping experience. This Shipping Policy outlines how we ship products purchased from our website, levelupdepot.com.

2. Shipping Destinations

Countries We Ship To

We currently ship to:

  • United States

Future Expansion

We are continually working to expand our shipping destinations. Please check this page regularly for updates.

3. Shipping Costs

Domestic Shipping (United States)

  • Standard Shipping: Free shipping on all orders.

No Hidden Fees

All shipping costs (if applicable) are shown at checkout. There are no hidden or unexpected charges.

4. Order Processing Time

  • Processing Time: Orders are processed within 1–2 business days (Monday to Friday, excluding holidays).

  • Order Cut-Off Time: Orders placed before 5:00 PM EST begin processing the same business day.

  • Weekend & Holiday Orders: Orders placed on weekends or holidays will be processed the next business day.

5. Estimated Delivery Time

Domestic Delivery (United States)

  • Standard Shipping: 3–5 business days

Please Note: Delivery times are estimates and may vary due to weather, carrier delays, peak seasons, or other unforeseen events.

6. Shipping Methods and Carriers

Reliable Carriers

We partner with trusted carriers to ensure fast and safe delivery.

  • Domestic Carriers: USPS, UPS, FedEx

  • LTL Freight Carriers (for large/heavy shipments): FedEx Freight, Old Dominion, XPO Logistics

Shipment Tracking

All orders include tracking. You will receive:

  • A tracking number

  • Carrier name

  • A direct tracking link

Insurance

All shipments are insured against loss or damage. If issues occur, please contact us promptly so we can assist.

7. Order Tracking

Tracking Information

Once your order ships, you will receive an email with:

  • Tracking number

  • Carrier name

  • Tracking link

How to Track

  • Visit levelupdepot.com/track-order, or

  • Visit the carrier’s website and enter your tracking number.

Need Help?

If you need support tracking your order, contact our customer service team.

8. Delivery Issues

8.1 Delayed or Lost Packages

Delayed Delivery:
If your package is delayed beyond the estimated delivery date, email us at support@levelupdepot.com.

Lost Delivery:
If tracking shows "Delivered" but you have not received your package:

  1. Verify the shipping address.

  2. Check with neighbors or building management.

  3. Contact us for assistance.

8.2 Damaged Packages

If your package arrives damaged:

  1. Take clear photos of the packaging and item(s).

  2. Contact us within 7 days at support@levelupdepot.com.

We will work with you to arrange a replacement or refund as needed.

9. Missing Items

If items are missing from your shipment:

  1. Contact us within 7 days of receiving your order.

  2. Provide your order number and details of missing item(s).

We will investigate and send replacements or issue a refund promptly.

10. Return and Refund Policy

  • Return Window: Returns are accepted within 30 days of delivery.

  • Conditions: Items must be unused, undamaged, and in original packaging.

  • Non-Returnable Items: Personalized or perishable goods.

  • Return Shipping Costs: Customer pays return shipping.

  • Refund Processing: Refunds are processed within 5–7 business days after receiving the return.

For more details, please refer to our Return & Refund Policy.

11. Incorrect Address

Address Accuracy

Please ensure that your shipping address is correct before submitting your order. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Returned Packages

If a package is returned due to an incorrect address:

  • We will contact you to arrange reshipment.

  • Additional shipping fees may apply.

12. Contact Information

For shipping questions or concerns, please contact us:

Customer Service Email: support@levelupdepot.com
Customer Service Phone: (442) 305-7926

Company Address:
Level Up Depot
262 Chapman Rd Ste 240
Newark, DE 19702
United States

Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM EST

13. Changes to This Shipping Policy

We reserve the right to update this Shipping Policy at any time. Changes take effect immediately once posted on our website. We encourage customers to review this page regularly to stay informed.

Thank you for shopping with Level Up Depot!
We truly appreciate your business and are committed to delivering a seamless shipping experience.