Billing Terms and Conditions

Effective Date: January 8, 2026
Last Updated: January 8, 2026

1. Introduction

These Billing Terms and Conditions ("Terms") govern the payment obligations and processes between Level Up Depot ("Company", "we", "us", or "our") and the customer ("Customer", "you", or "your"). By accessing or using our services and purchasing our products, you agree to be bound by these Terms.

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2. Payment Terms

2.1 Pricing

• Prices: All prices for products and services are listed in USD and are subject to change without prior notice.

• Taxes and Fees: Prices exclude applicable taxes, duties, or additional charges unless otherwise stated.

2.2 Payment Methods

We accept the following payment methods:

• Credit/Debit Cards: Visa, Mastercard, American Express, Discover, Diners Club

• Express Checkout: Apple Pay, Google Pay, Shop Pay

2.3 Payment Due Date

• One-Time Purchases: Payment is due upon checkout/at the time of purchase.

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3. Invoicing

• Invoice Issuance: Invoices are issued upon order completion.

• Delivery Method: Invoices are sent electronically via email to the billing email provided at checkout.

• Customer Responsibility: You must ensure your billing details are accurate and current.

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4. Disputed Charges

• Notification Period: You must notify us of any disputed charge within 15 days of the invoice date.

• Contact Information: Send disputes to support@levelupdepot.com, including your order or invoice number and details of the issue.

• Resolution: We will investigate and resolve disputes promptly.

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5. Refunds and Credits

• Policy Reference: Refunds and credits are issued in accordance with our Return & Refund Policy.

• Processing Time: Approved refunds will be processed to the original payment method within 5–7 business days.

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6. Taxes

• Customer Responsibility: You are responsible for all applicable taxes, including sales tax or other government fees.

• Tax Exemption: If you qualify for tax exemption, you must provide a valid exemption certificate at the time of purchase.

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7. Billing Errors

• Corrections: We correct billing errors promptly.

• Overcharges: If overcharged, we will issue a refund or credit.

• Undercharges: If undercharged, we may invoice you for the outstanding amount.

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8. Payment Security

• Data Protection: All payment information is handled securely in compliance with industry standards.

• Payment Processor: Payments are processed through Shopify Payments. We do not store your credit card data.

• Encryption: All transactions are secured using SSL encryption.

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9. Changes to Billing Terms

• Modification Rights: We may update these Terms at any time.

• Notification: Updates take effect upon posting the revised Terms on www.levelupdepot.com.

• Acceptance: Continued use of our Services constitutes acceptance of the updated Terms.

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10. Limitation of Liability

• No Liability for Indirect Damages: We are not liable for indirect, incidental, special, consequential, or punitive damages.

• Maximum Liability: Our maximum liability for any claim is limited to the amount you paid for products or services in the six (6) months preceding the claim.

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11. Governing Law

• Jurisdiction: These Terms are governed by the laws of the State of Delaware (DE), United States, without regard to conflict-of-law rules.

• Venue: Any legal action will be brought exclusively in courts located in Delaware, United States.

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12. Contact Information

For any questions or concerns regarding billing, please contact us:

Company Name: Level Up Depot
Address: 262 Chapman Rd Ste 240, Newark, DE 19702, United States
Email: support@levelupdepot.com
Phone: (442) 305-7926
Website: www.levelupdepot.com

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13. Entire Agreement

These Billing Terms and Conditions, together with our Terms of Service and Privacy Policy, constitute the entire agreement between you and Level Up Depot regarding billing matters and supersede all prior agreements or understandings.

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Acknowledgment

By using our services or purchasing our products, you acknowledge that you have read, understood, and agree to these Billing Terms and Conditions.