Return and Refund Policy

Effective Date: January 8, 2026
Last Updated: January 8, 2026

1. Scope and Intent

This Return and Refund Policy applies to all purchases made through the Level Up Depot website located at levelupdepot.com (“Website”).

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2. Contact Information

For questions about returns and refunds, please contact our Customer Service team:

Email: support@levelupdepot.com
Phone: (442) 305-7926
Address: 262 Chapman Rd Ste 240, Newark, DE 19702, United States
Hours: Monday–Friday, 9:00 AM – 5:00 PM EST

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3. Return Eligibility

Customers in the United States may request a return within 30 days of receiving their order, subject to the conditions below.

3.1 Conditions for Return

To be eligible for a return:

• Unused & Undamaged: The item must be unused, undamaged, and in the same condition received.

• Original Packaging: The item must be in its original packaging with all tags and labels attached.

• Proof of Purchase: A receipt or proof of purchase is required.

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4. Return Process

4.1 Initiating a Return

To initiate a return:

1. Contact us at support@levelupdepot.com within 30 days of receiving your order.

2. Provide your order number and reason for return.

Return Authorization:
Once your request is reviewed, we will provide:

• Return instructions

• A Return Merchandise Authorization (RMA) number (if applicable)

• Return shipping details

4.2 Preparing Your Return

• Package Securely: Pack the item safely in its original packaging with all accessories, manuals, and free items.

• Include Documentation: Include the return authorization form and any required documents.

• Attach Label: Attach the return shipping label provided (if applicable).

4.3 Shipping the Return

• Shipping Method: Use a trackable courier service (USPS, UPS, FedEx).

• Return Window: Ship the return within 7 days after receiving approval.

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5. Return Shipping Costs

• Customer is responsible for return shipping costs.

• Level Up Depot does not cover return shipping for change-of-mind or non-defective returns.

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6. Specific Return and Refund Conditions

6.1 Returns Due to Change of Mind

• Must be unused, undamaged, and in original packaging.

• Request must be submitted within 30 days of receipt.

• A 20% restocking fee applies.

• Refund is issued to the original payment method.

6.2 Defective or Damaged Goods

• Must report within 7 days of delivery.

• Provide photos or videos of the issue.

• We will issue a replacement or full refund, including shipping costs.

6.3 Incorrect Product Received

• Notify us immediately.

• We cover return shipping and ensure the correct item is resent promptly.

6.4 Product Never Arrived

• Contact us if the product has not arrived within estimated delivery times.

• We will investigate with the carrier.

• If lost, we will offer a replacement or full refund.

6.5 Order Cancellation

• Before Shipment: Eligible for full refund.

• After Shipment: Follow standard return procedures after receiving the item.

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7. Exceptions to the Return Policy

The following items are non-returnable and non-refundable:

• Custom or personalized products

• Perishable goods

• Intimate or sanitary goods (unless unopened and unused)

• Gift cards

• Downloadable software

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8. Refunds

8.1 Refund Conditions

Refunds are issued after:

• The returned item is received

• Inspected for eligibility
  We will notify you by email of approval or rejection.

8.2 Refund Processing

• Method: Original payment method

• Timeframe: Refunds may take 5–7 business days to appear depending on your bank or card issuer.

8.3 Partial Refunds

We may issue partial refunds for:

• Items not in original condition

• Items damaged or missing parts not due to our error

• Items returned more than 30 days after receipt

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9. Exchanges

• We replace items if defective, damaged, or incorrect.

• To request an exchange, contact support@levelupdepot.com.

• No cost for shipping related to exchanges caused by our error.

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10. Timelines

• Return Request Window: 30 days from delivery

• Ship Returned Item: Within 7 days after approval

• Refund Processing: 5–7 business days after inspection

• Refund to Account: May take up to 7 business days depending on your bank

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11. Legal Rights

This Return and Refund Policy does not affect your statutory rights under applicable consumer protection laws.

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12. Questions and Support

For additional support:

• Visit our FAQ page

• Contact Customer Service

Email: support@levelupdepot.com
Phone: (442) 305-7926

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Acknowledgment

By making a purchase on our Website, you agree to this Return and Refund Policy.

Level Up Depot
Phone: (442) 305-7926
Email: support@levelupdepot.com
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM EST
Address: 262 Chapman Rd Ste 240, Newark, DE 19702, United States