Cancellation Policy

Effective Date: January 8, 2026
Last Updated: January 8, 2026

If you’ve changed your mind and want to cancel your order, we’re here to help make the process as simple and hassle-free as possible.

Order Cancellation Window

To request a cancellation, please contact us as soon as possible. We will make every effort to cancel your order before it has been processed or shipped.

Our official cancellation window is within 24 hours of order placement, but cancellations are not guaranteed and depend on whether your order has already entered fulfillment.

If Your Order Has Already Shipped

If your order has already been shipped, we are unable to cancel it.
However, you can still complete a return once the item arrives.
Please refer to our Return & Refund Policy for instructions on how to return eligible items.

How to Request a Cancellation

Please contact us immediately with your order number:

Level Up Depot
Phone: (442) 305-7926
Email: support@levelupdepot.com
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM EST
Address: 262 Chapman Rd Ste 240, Newark, DE 19702, United States

We aim to respond to all inquiries within 24–48 hours.