Privacy Policy

Effective Date: January 8, 2026
Last Updated: January 8, 2026

1. Introduction

Level Up Depot ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by Level Up Depot.

This Privacy Policy applies to our website, levelupdepot.com, and its associated subdomains (collectively, the "Service"). By accessing or using our Service, you agree that you have read, understood, and consent to the collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and in our Terms of Service.

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2. Definitions and Key Terms

Cookie: A small piece of data stored on your browser that helps websites recognize you, remember your preferences, and provide analytics.

Company: When this policy mentions "Company," "we," "us," or "our," it refers to Level Up Depot, registered and operating in the United States, which is responsible for your information under this Privacy Policy.

Country: Refers to the United States, where Level Up Depot is based and operates.

Customer: A person, company, or organization that signs up to use the Level Up Depot Service.

Device: Any device that can access the internet, such as a phone, tablet, laptop, or desktop computer.

IP Address: A numerical label assigned to your device when connected to the Internet, often associated with specific geographic locations.

Personnel: Individuals employed by or contracted by Level Up Depot to perform services on our behalf.

Personal Data: Any information that can directly or indirectly identify a natural person.

Service: Refers to the services provided by Level Up Depot through levelupdepot.com.

Third-Party Service: Advertisers, marketing partners, analytics providers, and others who help us operate and improve our Service.

Website: Level Up Depot’s website located at levelupdepot.com.

You: A visitor or user of Level Up Depot’s Services.

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3. Information We Collect

We collect personal information from you when you:

• Visit our Website

• Register for an account

• Place an order

• Subscribe to newsletters

• Respond to surveys

• Fill out forms

• Contact customer service

Personal Information Collected

This may include:

• Name / Username

• Email address

• Phone number

• Shipping address

• Billing address

• Payment details (processed securely through our payment processor)

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4. How We Use the Information We Collect

We may use your information for the following purposes:

• Personalize Your Experience

• Improve Our Website and Services

• Enhance Customer Service

• Process and Fulfill Orders

• Administer Promotions, Surveys, and Features

• Send Transactional Emails (order updates, confirmations, etc.)

• Send Marketing Communications with your consent

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5. Information from Third Parties

5.1 End User Information from Third Parties

We may collect publicly available information you share on social media or other public platforms.

5.2 Customer Information from Third Parties

We may receive fraud alerts, analytics data, or verification details from trusted third-party providers.

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6. Sharing Your Information

We may share your information with:

• Third-Party Service Providers such as payment processors, analytics tools, and marketing platforms (e.g., Google Analytics, Facebook Pixel, Klaviyo, Shopify)

• Affiliates and subsidiary companies

• Business Transfers such as mergers or acquisitions

• Legal Authorities, when required by law or government requests

All partners are required to handle your information securely and confidentially.

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7. Cookies and Similar Technologies

We use cookies to:

• Improve user experience

• Remember preferences

• Provide analytics

• Support marketing and advertising

You may disable cookies in your browser settings, though some features of the Website may not function properly.

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8. Data Security

We implement multiple security measures:

• SSL Encryption for sensitive data

• Encrypted Payment Processing through Shopify Payments

• Restricted Access Controls for authorized personnel only

However, no method of data transmission over the Internet is 100% secure, and we cannot guarantee absolute protection.

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9. Data Retention

We retain personal data only as long as necessary to:

• Fulfill the purposes outlined in this policy

• Comply with legal obligations

• Resolve disputes

Retention Periods:

• Transaction records: 7 years

• Marketing data: 2 years

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10. Your Rights

Depending on your location and applicable laws, you may have the right to:

• Access your personal data

• Request corrections

• Request deletion

• Restrict or object to processing

• Request data portability

To exercise your rights, contact us at:
support@levelupdepot.com

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11. Children's Privacy

Our services are not intended for users under 13 years old.
We do not knowingly collect personal information from children under 13.

If you believe a child has provided us with personal information, contact us immediately.

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12. International Data Transfers

Information may be transferred to servers located in countries other than your own. By using our Service, you consent to such transfers.

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13. Links to Other Websites

Our Website may contain links to third-party websites. We are not responsible for:

• Their content

• Their privacy practices

• Their policies or security

We encourage users to read the privacy policies of third-party websites.

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14. Changes to This Privacy Policy

We may update this Privacy Policy periodically. When we do:

• We will update the Effective Date at the top of this page

• Your continued use of the Website constitutes acceptance of the updated policy

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15. Contact Us

If you have any questions regarding this Privacy Policy, please contact us:

Level Up Depot
Phone: (442) 305-7926
Email: support@levelupdepot.com
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM EST
Address:
262 Chapman Rd Ste 240
Newark, DE 19702
United States